ISO 20000 Foundation Certification
Capability Development
ISO 2000 Foundation Certification
This ISO 20000 Foundation Certification and is accredited by APMG International.
Understand the relationship between ISO/IEC 20000 standard and ITSM and use best practices in ITSM to apply appropriate methods within an organization.
Understand, identify and explain the potential issues regarding applicability, eligibility and scoping to assist in certification readiness assessment and certification audits as well as advising on the implementation of continual improvement processes.
Produce a gap analysis supported by an improvement and implementation plan.
Describe the scope, aims and use of the ISO/IEC 20000 specification and code of practice, through an understanding of the roles of the component parts of the standard.
Recognize the need to plan and implement ITSM processes, report on the IT services and major metrics of the ITSM processes, schedule and conduct regular reviews, assessments and audits and plan for continual service improvement.
This ISO 2000 Foundation Certification focuses on:
- The fundamental requirements for an SMS and the need for continual improvement.
- The processes, their objectives and high level requirements.
- Applicability and scope definition requirement.
- The purpose of internal and external audits, their operation and the associated terminology.
- The relationship with best practices, ITIL® , and related standards, ISO 9001 and ISO/IEC 27001.
Staff working within a service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.
There are no pre-requisites for the ISO 20000 Foundation Certification.
- Multiple choice
- 40 questions per paper
- 26 marks required to pass (out of 40 available) - 65%
- 60 minutes duration
- Closed book
YOUR CERTIFICATION OPTIONS
The Self-Study option is the most cost effective and flexible approach to learning and certifying in your chosen qualification.
This option includes:
- A student manual/workbook containing all of the information (and more) you need to learn and absorb in your chosen subject or qualification.
- Handouts or supplementary materials that summarise key course topics or provide overviews of the framework or methodology you have chosen.
- Practice examinations that enable you to gain insight into the questions styles and test-your live exam readiness (where applicable).
- Official e-books provided from the owners/creators of the qualifications (applies to specific qualifications).
- An Exam voucher from the appropriate Examination Institute that is valid for 1 year and enables you to take the examination online at a time and place convenient for you.
- Once you have finished studying you can book a 1 hour online personal Q&A session with a Fox ITSM coach. Your coach is not only fully qualified in your chosen qualification but also has practical industry experience.
Pricing is provided on request. Request a quote from us using the quote request button below.
Team / Company events are for clients who have a group of 6 or more attendees who prefer to have a private course delivered:
- Online (e.g. via Zoom, Ms Teams), or
- In-person at your venue, or
- In-Person at one of our 5 star venues.
Team / Company events include the following:
- Private training online, in-person at our venue or yours at anytime throughout the year. We’ll agree the dates with you and your team.
- The ability to enhance the knowledge and capabilities of your team or function within your unique context.
- Ability to collectively learn and ideate as a cohesive unit.
- Digital course material, assignments and mock exams will be provided (as required).
- A qualified and experienced Fox ITSM coach facilitating the course or workshop.
