Fox IT Service Management (Fox ITSM) | Fox ITSM

Fox ITSM SIAM® Services & Partnership

We are immensely proud to be the exclusive Scopism SIAM Regional Services Partner.

It is through this partnership that we can help with any stage of your SIAM journey, from the initial decision and business case through to the establishment and continual improvement of your SIAM operating model.

Partnering with Fox IT Service Management (Fox ITSM) means working with trusted experts who specialise in Service Integration and Management (SIAM) and Experience Management (XM). With decades of practical insight, we focus on helping organisations and teams optimise service delivery, improve performance, and drive measurable value. Our tailored consulting, advisory and capability development services empower teams and support long-term success. Whether you’re enhancing operational maturity or enabling seamless service integration, Fox ITSM offers the insight and capability to deliver results that matter.

Fox IT Service Management Capability Development

We empower you through our human-centric approach to capability development, education and skills development. We are dedicated to nurturing and enhancing the skills, talent and potential of you, your team and your organisation.

Fox IT Service Management Consulting, Advisory & Coaching

We enable and support your unique journey with strategic insights and meaningful, experience driven guidance.

Our highly respected consulting, coaching and advisory services are dedicated to assisting you unlock opportunities, navigate complexities, meet your specific outcomes whilst delivering sustainable value.

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4Star+ Google Reviews

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QUICK LINKS

Advisory & Coaching

Capability Development

Service Management & Integration

- SIAM® (Service Integration & Management)
- ITIL® v4 (Service Management)

Business Agility

- AgilePM® v3 (Agile Project Management)
- AgileBA® (Agile Business Analysis)

People & Self Management

Stakeholder Engagement™

Experience Mgmt (XM) & Problem Solving

- DTMethod® (Design Thinking)
- Experience Management (XM) and XLAs

Organisational Transformation

CMI ® Change Management v3

An absolute star

Ian is an absolute star in how he presents the content, welcomes open discussion, and encourages you to think critically. I recommend Ian and Fox ITSM if you’re looking to venture into Service Management or just a fresh set of eyes on your current environment. Thank you Ian!

Manie Nel

ITSM Process Manager

Highly Recommend

We partnered with Fox ITSM for ITIL training for our global IT staff, and the experience was excellent. Our trainer tailored a flexible, cost-effective solution, delivered engaging sessions across time zones, and provided outstanding support. Their responsiveness, attention to detail, and genuine care made a big difference.

Cynthia Sanchez

Head, IT Performance - JAS Worldwide

Valuable insights and practical strategies

Working with Ian Clark and Fox ITSM was an exceptional experience. Their training sessions were highly informative, engaging, and tailored to our needs. The consultant provided valuable insights and practical strategies that have significantly improved our team’s performance and compliance with industry recognised frameworks and standards. I highly recommend their services to any organization looking to grow and succeed.

CIO - Mining company.

Commitment to student success

What truly sets Fox ITSM apart is their commitment to student success. They go above and the support and resources provided were and are always top-notch.

I highly recommend Fox ITSM to anyone looking to advance their IT skills and career. Whether you’re a beginner or an experienced professional, their courses offer valuable insights and practical skills that can make a significant difference. You won’t be disappointed.

Bayshadhan Moodley

L&D Specialist - Altron Digital Business (ADB)

The outcomes of the workshops were extremely positive

We had the privilege of working with Ian Clark from FoxITSM on the development and facilitation of Leadership Workshops for one of our biggest clients. Ian was pivotal in shaping a highly engaging and impactful experience, ensuring that the approach, tools, and methodologies aligned seamlessly with our clients objectives. The outcomes of the workshops were extremely positive, with participants not only benefiting from the session itself but also gaining practical tools to take back to their teams for ongoing implementation and problem-solving.

Yolande

Integrator - Healthy Living Consulting

Soooo easy to grasp the concepts

Ian’s style of teaching makes it soooo easy to grasp the concepts and terminology. I am definitely looking forward to continue my journey in service management training with Fox. Passed my ITIL foundation very well. Thank you Ian for your dedication and passion in training.

Sinenhlanhla Ndelu

Absolutely Amazing!

I have had the privilege of being in Ian’s class, he has a very unique style of teaching which actually sticks and is very practical and easy to understand. Absolutely amazing.

Lesedi More

Incident Manager, IT Outsourcing Company

I would highly recommend ITIL4 with Fox ITSM

I would highly recommend ITIL4 with Fox ITSM, I recently completed the course and was impressed with the comprehensive coverage, engaging instruction and practical application. The course is well-structured easy to follow, and provides valuable practices for application. The instructor (Ian) is very knowledgeable, enthusiastic and responsive to any questions. I enjoyed the practical examples, and not reading a PowerPoint slideshow. Thank you so much, Ian. Keep up the great work!!

Yogan Hannamon

Operations Manager, IT Outsourcing Organisation

Exceptional Service

As a senior IT service management practitioner, I worked with FOX ITSM for many years. Their exceptional service includes comprehensive training, thorough maturity assessments, and insightful consultations. FOX ITSM consistently delivers high-quality, and timely advice on ITSM developments. They are very approachable and available to their customers. I highly recommend them for their professionalism and expertise.

Alta van der Linde

IT Service Management Professional, IT Outsourcing and Digital Business Industry

Fox ITSM are just brilliant!

I attended the APMG Change Management Foundation & Practitioner certifications delivered by Ian Clark at Fox ITSM, and the practical and immediately applicable tools really improved my change and project management skills right out of the gate. I recommend doing the APMG Change Management Certified Practitioner course through Fox ITSM. Ian’s experience in change management, and the practical tips he offers really brings the certification to life, preparing you to enter the world of change management and make a lasting impact.

Oliver Nathan

Senior Associate, Africa People Advisory Group

CONTACT INFO

FOX ITSM IS AN OFFICIAL SCOPISM SIAM PARTNER

Fox ITSM is an esteemed community partner and we strive to make the Scopism SIAM Community thrive. Together, we have created a dynamic and inclusive suite of services and products that foster collaboration, learning, and growth for professionals and companies in the field of Service Integration and Management (SIAM).