ITIL® Certification
Capability Development
ITIL Certification
Fox ITSM is widely recognised as the accredited ITIL Certification provider of choice to our customers around the world who are seeking certification and practical, experience based advice and guidance.
To ensure that we maintain our vision of being the preferred Service Management company in the market, we ensure all of our consultants, facilitators, materials and examination pass rates remain at a world class standard.
Our accredited ITIL events, workshops and Advisory and Coaching Services help you deliver smarter solutions, services and service management to your customers, on time and within budget.
ITIL Certification has become a must have for today modern IT Professional.
ITIL is the Information Technology Infrastructure Library framework for IT service management (ITSM). It provides a modern, flexible approach to managing IT services, focusing on collaboration, agility, and customer-centricity.
ITIL 4 is the latest iteration of the widely used IT service management (ITSM) framework, providing a modern approach to managing IT services in today's fast-paced, digital world. It builds upon previous versions, offering more flexibility, agility, and customer-centricity to meet the needs of businesses navigating digital transformation.
At its core, ITIL 4 introduces the Service Value System (SVS), a holistic model that ensures every part of an organisation works together to create value. The SVS includes governance, management practices, continual improvement, and the guiding principles of ITIL to help organisations adapt and improve continuously.
ITIL 4 also shifts focus from just processes to a broader view, incorporating modern practices like Agile, DevOps, and Lean to promote collaboration and responsiveness. It emphasises the importance of aligning IT services with business objectives, ensuring that IT supports overall business goals.
With its emphasis on flexibility and collaboration, ITIL 4 is designed to help organisations provide high-quality services while navigating changing technologies and customer demands. It helps reduce costs, improve operational efficiency, and enhance customer satisfaction by delivering more value-driven services. For IT professionals, ITIL 4 certification provides the skills and knowledge to support these modern practices and drive continuous improvement in IT service management.
There are five core certifications levels within the ITIL 4 qualification scheme that can be adapted to the learning requirements of the individual and the organisation. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.namely.
The Five certification levels are (see diagram below):
1. Foundation;
2. Managing Professional (MP)
3. Strategic Leader,
4. Practice Manager, and
5. Master
Extension Modules are specialised certifications that build upon the core ITIL 4 framework, providing focused guidance on emerging technologies and themes.
ITIL certification enhances your career by demonstrating expertise in IT service management (ITSM). It helps improve skills in delivering high-quality IT services, optimising processes, and aligning IT with business objectives.
ITIL-certified professionals are in high demand, as the certification is globally recognised and improves job prospects. It also promotes operational efficiency, cost reduction, and better communication across teams. By adopting ITIL best practices, you can ensure service quality, drive continuous improvement, and advance your career. ITIL certification is a valuable asset for IT professionals seeking to excel in service management and boost their industry credibility.
The ITIL Foundation Certification provides a comprehensive introduction to the ITIL 4 framework, focusing on key concepts of IT service management (ITSM). It covers the Service Value System (SVS), the four dimensions of service management, and the guiding principles that ensure effective service delivery. This certification helps professionals understand how to enhance service management processes, improve customer experiences, and align IT with business goals. Aimed at individuals starting their ITSM journey, the ITIL 4 Foundation certification is ideal for those looking to gain a solid understanding of modern IT practices and improve their career prospects in IT service management.
