Who are Fox ITSM?
Welcome to Fox ITSM?
Fox ITSM has clients and partners in numerous countries across the world. So who are Fox ITSM? We are a leading global provider of Service Integration and Management (SIAM) & Experience Management (XM) Coaching and Capability Development services and solutions.
Our ethos, and core SIAM & XM focus are supported by world-class frameworks, standards, concepts and practices. As a results, we use a range of industry best practices including DTMethod® Design Thinking, SIAM (Service Integration & Management), AgilePM & AgileBA (Agile Project Management and Business Analysis), Organisational Change Management (OCM), Stakeholder Engagement and the IT Infrastructure Library (ITIL®).
At our core we believe in simply making a difference and having a positive impact on you, your team, your organisation and your unique outcomes and objectives.
Our training and certification portfolio is internationally recognised and accredited with established industry bodies such as Peoplecert, APMG International and EXIN.
“At Fox ITSM, we believe in the power of unlocking value and inspiring transformation”.
Ian Clark, Owner & Principal Advisor – Fox ITSM
With over a 25 years of experience in IT Service Management (ITSM) and Service Integration and Management (SIAM), I specialize in delivering transformative solutions that enhance customer experience, streamline operations, and drive measurable business outcomes. Currently serving as a Freelance Consultant and Director of Fox ITSM, I leverage industry best practices and frameworks such as SIAM, ITSM, Agile, and Design Thinking to help organizations optimize service delivery and achieve strategic goals.
As a member of the BSI IST60/2 Service Management Committee, I contribute to the development and maintenance of ISO/IEC 20000 standards, ensuring alignment with global best practices.
I also act as an ambassador for organisations and their products and services that resonate with me and the value they add to the world. To this end I am a proud ambassador to Scopism as regional partner and community ambassador for SIAM, EXIN as a world class provider of professional certifications and the DTMethod (Design Thinking) for their world class approach to Design Thinking.
Why Fox ITSM?
With over 30 years of experience, we have built a strong reputation for delivering exceptional services. Our journey has been defined by continuous innovation, a commitment to quality, and a customer-centric approach. Over the years, we've successfully partnered with countless clients around the world, providing tailored solutions that meet their unique needs. Our expertise, combined with a dedicated team, has allowed us to adapt to industry changes and drive lasting results. As we look to the future, we remain focused on growth, sustainability, and maintaining the high standards our clients have come to trust.
We have honed our delivery capabilities to ensure timely, efficient, and high-quality solutions. Our extensive track record demonstrates our ability to manage complex projects, consistently meeting client expectations while adhering to tight deadlines. We leverage advanced technologies, industry best practices, and a skilled team to provide reliable delivery, no matter the challenge. Whether large-scale or specialised, our commitment to excellence ensures that each project is executed seamlessly.
Fox ITSM is contributing to many industry recognised publications, industry panels, bodies and best practices. We have recently been involved in the SIAM BoK refresh and Community Forum, AGILE PM & BA qualification scheme committees and the ISO/IEC20000 standards Committee (BSI).
We continually contribute to the ongoing development of relevant best practices, methodologies and Standards.
Fox ITSM has delivered our services to numerous countries and works closely with our partners and clients to deliver high quality products and services across the world.
We have served clients across multiple continents. Our ability to navigate diverse markets and cultures has allowed us to deliver tailored solutions that meet the unique needs of businesses worldwide. We have built a network of trusted partners and teams, ensuring seamless operations and consistent service regardless of location. Our global coverage empowers us to provide innovative solutions with local expertise, enabling us to meet the demands of an ever-changing marketplace. Moving forward, we remain committed to expanding our reach and enhancing our global impact.
